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1
Find the house valve
Look where the line enters — exterior wall, garage, or near the water heater.
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2
Turn it off
Clockwise until it stops. Do not force a frozen valve until it snaps.
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3
Use the meter if needed
The city shutoff is at the front of the property. A meter key helps; do not pry with a screwdriver if you do not have to.
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4
Confirm
Open a faucet. If flow has not stopped, call us before you break the stem.
Other steps before we roll
If a Pipe Bursts
Water off, people out of the wet room, then call. We will talk you through the next step.
Prep for a Plumber
Clear the path, know the symptom, keep pets in. That is enough.
Schedule a Visit
Call or send the form. $95 to come look — waived if you hire us for the job.
Water on the floor? Call now.
We come to the house. No shop to visit. $95 to come look — waived if we do the work. Licensed, insured, 24/7 for bursts and overflows.